FREQUENTLY ASKED QUESTIONS



DELIVERY

How does your ship­ping work?

After your order is set you will be imme­dia­tely recei­ving a con­fir­ma­tion email. A ship­ping con­fir­ma­tion atta­ched by a tracking num­ber for your package will be sent out as soon your par­cel has been brought on its way

When will my order arrive?

We advice you to view our International shipping options page. Gene­rally your order should be arri­ving wit­hin 3-14 working days after pay­ment inside Israel. Worldwide shipping usually takes 7-21 working days*.

* Estimated shipping time does not take include customs, domestic holidays, and strikes - anything that is beyond our control.

Do You Offer Express shipping?

If you'd like your order to arrive faster, you can choose express shipping  from the shipping options, and your order will arrive faster.

What about Customs and Duties?

If your purchase is held up by customs, any duties and payments are the responsibility of the buyer. The duties vary from country to country, and we cannot estimate nor pay these fees. We attach the proper documentation to speed up the customs process.

Can I Track My Package?

We always supply a tracking number, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way.


RETURNS & REFUNDS

What if I what to return what I received?

If for some reason you are not satisfied with your purchase you can just sent it back. Contact us within 14 days from when you received it and we will work out a refund or exchange. We can offer you to exchange in with other item, receive store credit or a refund. Please note original shipping charges are non-refundable. We will not cover the shipping cost back.

Your refund will be issued once we receive your purchase and find it in saleable condition.

Is it possible to return an item in Sale?

You can return an item in Sale to 7 business days from the date of purchase

 

PAYMENTS, PROMOS & GIFT VOUCHERS

How can I pay for Sketcha Jewelry & Accessories?

Every item in our online shop can be easily paid with Pay-pal, or credit card. Just choose your preferred option at checkout.

How do I use PayPal to pay for my orders?

To pay with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.

Is Your Website Secure?

All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors.

Do you offer a discounts?

We like having sales and discounts offers every once in a while. Be the first to know about sales events and discount offers on our facebook page or by signing up to our newsletter.


CARE

What are Sketcha jewelry made of?

Our jewelry is made of gold / silver plated brass 24 K or metallic black coating. The chains are silver base, plated.

- The coating is durable and dependable - without nickel!

- Rings & earrings has a strong quality micron coating.

 

How can I care for my Sketcha Jewelry so that we can be best friends forever?

It is highly recommended not to expose the jewelry to water, detergents, sea, salt, chlorine and perfume directly in order to maintain as new for long.

Help, my Sketcha is broken! What can I do?

No worries! If your product may really encounter a problem, just send us an email, preferably with a photo and description of the issue attached to info@sketcha.co.il we will fix it, big promise!

 

What about warranty?

There is a warranty on the plating of jewelry for one year from the date of purchase.

 

RETAIL

I have a shop and I am interested in your Jewelry & Accessories. Whom do I contact?

We‘re always keen for new resellers. For any request in this concern please feel free to contact us at info@sketcha.co.il

 

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